Frequently Asked Questions
Everything you need to know about our handcrafted Italian footwear and accessories.
Where are Velasca products made?
Every pair of Velasca shoes is handcrafted in Montegranaro, Italy, by skilled artisans who have preserved traditional shoemaking techniques for generations.
How do I find the right size?
Our shoes generally follow standard European sizing. We recommend checking our detailed Size Guide on each product page, which includes a measurement conversion chart and fit suggestions for specific lasts.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Returns are free of charge from most countries to ensure you find the perfect fit without risk.
How should I care for my leather shoes?
To maintain the longevity of your shoes, we recommend using cedar shoe trees, avoiding wearing the same pair two days in a row, and applying high-quality cream or wax polish every few weeks.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 5-7 business days for international orders. You will receive a tracking number as soon as your order leaves our warehouse.
Can I have my Velasca shoes resoled?
Yes, most of our footwear features Blake or Goodyear welt construction, which allows them to be easily resoled by a professional cobbler, extending the life of your shoes for years.